“Tafadhali angalia malipo yako — salio lako limebaki KSh 24,800. Asante.”
Reminders in Swahili and English, matched to the channel the customer first responded on. Kengele keeps the tone polite and the schedule firm.
Languages & channelsA polite, persistent desk — in the language of the customer.
East-African SMEs do not fit a single language. Kengele sends in the last language the customer replied in, falls through to English on the first reminder, and never sends a duplicate across WhatsApp and SMS in the same week.
- SwahiliTafadhali angalia salio lako.
- EnglishPlease review your balance.
- Code-switchPolite & local on both sides.